Business conditions

General terms and conditions for the general consumer of Gentlejam.

PRIMARY CONTACTS

+421 915 525 334, info@gentlejam.sk, www.gentlejam.com

REGISTRATION DATA

The company is registered in the Commercial Register of the District Court of Žilina, Section: Sro, Insert No.: 62636/L

BILLING DATA

Gentlejam s.r.o.
Horný Val 12/25, 01001 Žilina
IČO: 47 850 272, VAT number: SK2024124564

BANK CONNECTION

Všeocná úverová banka, a.s.
SK76 0200 0000 0033 2558 6058

OPERATION

Gentlejam s.r.o.
Horný Val 12/25, 01001 Žilina

ALTERNATIVE DISPUTE RESOLUTION

The consumer has the opportunity to resolve the dispute with the seller through the system of alternative dispute resolution in the sense of Article 14 paragraph 1 and 2 of the Regulation of the European Parliament and the Council (EU) no. 524/2013 of May 21, 2013 on the resolution of consumer disputes online, amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of consumer disputes online) (OJ L 165, 18.6.2013).:

Alternative dispute resolution platform link: http://ec.europa.eu/odr

GENERAL PROVISIONS

By placing a binding order, the buyer confirms that he accepts these terms and conditions (hereinafter referred to as “terms and conditions”) for the delivery of goods by the seller, which the buyer purchases from the seller through the seller’s online store.

The relations between the seller and the buyer are governed by these terms and conditions, which are binding for both parties. The conditions define and specify the rights and obligations of the seller and the buyer. Circumstances not regulated by these terms and conditions are governed by the relevant provisions of the Civil Code for the sale of goods to an ordinary consumer (natural person – non-entrepreneur) or the provisions of the Commercial Code in the case of the sale of goods to a business entity.

The wording of the terms and conditions can be changed or supplemented by the seller. This provision does not affect the rights and obligations that arose after the effective date of the previous version of the terms and conditions.

CONDITION 18 YEARS

The Internet portal www.gentlejam.com is primarily intended for users older than 18 years. A visitor who has not reached the age of 18 is entitled to purchase only items that do not contain alcohol (alcohol-free jams)

ORDERING GOODS AND CONCLUSION OF CONTRACT

The condition for the fulfillment of the validity of the electronic order is the completion of all the prescribed data and requirements listed in the “order” form. When ordering goods, the buyer fills out the order form provided on the seller’s website, which mainly contains information about the ordered goods, the method of payment of the purchase price, data about the required method of delivery of the ordered goods, information about the costs associated with the delivery of the goods.

Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order. The buyer sends the order to the seller by pressing the “Order” button. The data given in the order are considered correct by the seller.

By sending the order, both parties conclude a purchase contract, which is governed by the provisions of the Civil Code and the provisions of the Commercial Code in the case of the sale of goods to a business entity. A formal confirmation of the order by the seller is not required to conclude the purchase contract.

By sending an electronic order, the buyer confirms to the seller that he accepts all the terms and conditions stated in these terms and conditions as valid on the day the order is sent, as well as that on the day the order is sent he accepts the valid amount of the price of the ordered goods listed in the price list on the seller’s website, including any transport costs costs.

The seller is always entitled, in connection with the nature of the order, namely the quantity of goods, price, transportation costs, distance, etc., to ask the buyer for written authorization of the order. If the buyer refuses to perform this authorization in the required manner, the order is considered invalid.

WARRANTY AND COMPLAINTS

The rights and obligations of the contracting parties regarding liability for errors are governed by the relevant generally binding regulations (especially the provisions of §612 et seq. of the Civil Code).

Food defects, including fruits and vegetables, are always considered irreversible. When ordering, there may be a +/- 5% difference between the ordered and delivered volume. While this deviation cannot be considered as an error.

The buyer is obliged to store the purchased goods according to the manufacturer’s instructions on the packaging. The claim will not be recognized if the buyer has demonstrably failed to follow the manufacturer’s instructions, or the defect was caused by its poor handling and storage. Claimed goods must be submitted or sent back to the supplier’s address for assessment of defects.

Complaints are processed without unnecessary delay within 30 days from the day of application. After this period, the customer automatically has the right to new packaging for the price of the claimed goods or to a refund. The new packaging has a new shelf life.

PROTECTION OF PERSONAL DATA

The store’s IS is registered at the Office for Personal Data Protection of the Slovak Republic under reg. no.: 3104

We fully respect the privacy of our customers, but to process the order we need some personal data that will be used exclusively for sending the ordered goods and for communication with the customer. If you do not want your personal data to be stored in our database, you can order the goods by phone.

The operator of the online store www.gentlejam.com hereby declares that it handles the personal data of its customers, obtained by registration when creating a customer account, in the sense of Act No. 428/2002 on the protection of personal data.

The above-mentioned law also entails the obligation not to provide the obtained personal data to a third party. The exception is, when choosing the method of delivery of goods by transport service, the provision of absolutely necessary data to an external carrier for the purpose of delivery of the shipment.

Pursuant to § 20 paragraph 3 of the aforementioned law, the operator of the online store www.gentlejam.com undertakes at the same time to delete the customer’s personal data from the online store’s database without delay at the customer’s request.

The operator of the online store reserves the right to withdraw from the guarantee of safe handling of customers’ personal data in the event of an attack on the server by an unknown perpetrator – a hacker. In this case, the above data handling rules do not apply.

The store’s IS is registered at the Office for Personal Data Protection of the Slovak Republic under reg. no.: 3104

TRANSPORT CONDITIONS

The method of delivery of the goods is determined by the buyer (by post, courier, carrier) in his order based on the published price list on the website www.gentlejam.com, unless the buyer and the seller agree otherwise, to the address notified by the buyer in his order. The agreement on another delivery method must be mutual and the seller must confirm it by email.

The goods are sold according to the seller’s displayed samples located on the seller’s e-commerce website. Product photos are illustrative and product packaging may change when the manufacturer updates the packaging design.

The seller is obliged to fulfill the buyer’s order after payment and ship the goods within 5 working days.

The buyer is obliged to receive the goods properly and on time from the seller or a person authorized by him. When taking over the goods, he is obliged to check the number of individual items, as well as any physical damage to the goods. If any defects are discovered, the buyer is entitled to reasonably refuse to accept the shipment. Unreasonable refusal of the buyer to accept the goods is considered as their proper and timely delivery. By signing the delivery note, the buyer confirms that the delivered goods meet all the conditions and requirements mentioned above and that later complaints will not be taken into account.

If, due to the existence of an obstacle on the part of the buyer, it will be necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

Personal collection of goods directly at the seller’s address (Horný val 12/25, Žilina, 010 01 is possible only after prior agreement.

WITHDRAWAL FROM THE PURCHASE AGREEMENT

By sending the order to the seller, the buyer confirms that the seller has fulfilled his information obligations in a timely and proper manner according to section § 10 of the Act on Consumer Protection in Mail Order Sales.

The buyer must withdraw from the contract in writing.

Withdrawal from the purchase contract according to the preceding point of these general terms and conditions must contain the identification of the buyer, the number and date of the order, the exact specification of the goods, the way in which the seller should return the payment already received, especially the account number and/or postal address.

In the event that the buyer withdraws from the contract and delivers the goods to the seller, the seller will return to the buyer the already paid purchase price specified in the binding acceptance of the order or part of it – if the subject of the withdrawal from the contract is only a part of the goods within 15 working days from the delivery of the withdrawal from the purchase contract by non-cash transfer to the buyer’s account specified by the buyer or by postal money order.

PURCHASE PRICE

The listed prices are valid at the time of ordering.

The prices of the goods are shown with VAT and without shipping. This is added at the end of the order according to the selected method of transport.

The buyer is obliged to pay the seller the purchase price of the goods agreed in the purchase contract and/or according to the seller’s price list valid at the time of the conclusion of the purchase contract, including the costs of delivery of the goods (hereinafter referred to as the “purchase price”) by cash on delivery at the place of delivery of the goods or by non-cash transfer to the seller’s account, listed in the binding acceptance of the order.

If the buyer pays the seller the purchase price by non-cash transfer, the date of payment is considered the day when the entire purchase price was credited to the seller’s account.

The buyer is obliged to pay the seller the purchase price for the agreed goods within the period according to the purchase contract, but at the latest upon taking over the goods.

In the event that the buyer pays the seller the purchase price for the goods agreed in the purchase contract, the buyer is entitled to withdraw from the purchase contract and demand the return of the purchase price only in accordance with the applicable legal regulations of the Slovak Republic.

TAKING OWNERSHIP OF GOODS

The buyer acquires ownership rights to the goods only upon full payment of the entire purchase price for the goods.

The risk of damage to the goods passes to the buyer at the time he takes over the goods from the seller.

FINAL PROVISIONS

The seller reserves the right to change these general terms and conditions. The obligation of written notification of changes in these general terms and conditions is fulfilled by posting them on the website of the seller’s electronic store.

The contracting parties have agreed that communication between them will be carried out in the form of e-mail messages.

The relevant provisions of the Civil Code, Act, Act No. 22/2004 on electronic commerce and on amendments to Act no. 128/2002 on state control of the internal market in matters of consumer protection and on the amendment of certain laws as amended by Act no. 284/2002, as amended, and the Act on Consumer Protection in Mail Order Sales.

These general terms and conditions become effective against the buyer upon conclusion of the purchase contract.

By checking the box that he has agreed to the terms and conditions (before sending the order), the buyer agrees that he has read these general terms and conditions and agrees with them in their entirety.

SUPERVISORY AUTHORITIES

Slovak Trade Inspection. SOI Inspectorate for the Žilina Region, Predmestská 71, P.O. Box B-89;
011 79 Žilina 1, Department of Supervision, tel. No.: 041/7632 130, 041/7632 139
Regional Veterinary and Food Administration Žilina, Jedľová 44, 010 04 Žilina, phone number: 041/7631235
Regional Office of Public Health with headquarters in Žilina, V.Spanyola 27, 011 71 Žilina, phone number: 041/7233843